The lid of my family-heirloom stein was broken off at the hinge, and the strap was broken. I live in Virginia. Bill Christensen convinced me to ship my stein to him in Michigan for repair; he guaranteed satisfaction. After a week or so, I had my stein back here in like-new condition! You can’t tell that it was ever broken. And I thought that his $ charge was very reasonable. Contact firstname.lastname@example.org if you want to authenticate this recommendation.